We are located just off exit 12 on the M50, come visit us today!

Delivery & Returns Policy

Delivery:

We are delighted to offer customers from the Republic of Ireland and Northern Ireland FREE next day delivery on orders over €50. Next Day Delivery applies to orders which are confirmed before 12pm Monday to Thursday. On orders less than €50 we charge €5.95 postage. Should your parcel be heavy we charge €12.50 for deliveries.

 

Returns:

Not loving the look? No problem!

You can return any item purchased online for a refund within 14 days of receiving it.  Items personally selected in store can only be exchanged.  This does not affect your statutory rights.

To ensure a refund all we ask is that items are in their original condition with tags intact. Please allow up to 7 working days for our Team to process your return and refund. Your bank may take 3-5 working days to show the refund in your account.

Please inform us within 14 days if there is a problem with your order.

 

How do I return an item?

Please return by post back to us here, including your invoice. If you have lost your invoice, please enclose a note with your return including your order number and name.

Please return your items to:

Alyson Gray Boutique, Unit 16 Knocklyon S/C, Knocklyon, Dublin 16

Please be careful when trying on your garments. We cannot refund items that are marked with tans, makeup or creams. All postage costs are non-refundable. If there is an issue with your order or your goods, please let our Customer Care team know as soon as possible!

PLEASE NOTE - Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage. We recommend you obtain and keep a copy of your proof of postage when returning items to us. 

 

Cancellations:

We have the right to cancel any order. In this instance we will alert the buyer and a full refund will be processed.