Delivery & Returns Policy
We are delighted to offer customers from the Republic of Ireland and Northern Ireland FREE next day delivery on orders over €100. Next Day Delivery applies to orders which are confirmed before 12pm Monday to Thursday. On orders less than €100 we charge €5.95 postage. Should your parcel be heavy we charge €12.50 for deliveries.
Not loving the look? No problem!
You can return any item purchased online for a refund within 14 days of receiving it. Items personally selected in store can only be exchanged. This does not affect your statutory rights.
To ensure a refund all we ask is that items are in their original condition with tags intact. Please allow up to 7 working days for our Team to process your return and refund. Your bank may take 3-5 working days to show the refund in your account.
Please inform us within 14 days if there is a problem with your order.
How do I return an item?
Please enclose your item in the return envelope enclosed with your purchase and post back to us here, including your invoice. If you have lost your invoice, please enclose a note with your return including your order number and name.
Please return your items to:
Alyson Gray Boutique, Unit 16 Knocklyon S/C, Knocklyon, Dublin 16
Please be careful when trying on your garments. We cannot refund items that are marked with tans, makeup or creams. All postage costs are non-refundable. If there is an issue with your order or your goods, please let our Customer Care team know as soon as possible!
PLEASE NOTE - Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage. We recommend you obtain and keep a copy of your proof of postage when returning items to us.
We have the right to cancel any order. In this instance we will alert the buyer and a full refund will be processed.